BIKE SEASON STARTER PACK
Frequently Asked Questions
Unsatisfied with your product?
You can return our products within 30 days and get your money back. In our returns portal, you can easily create a shipping label as a DHL QR code. Click here to go to the returns portal.
Product doesn't fit?
No problem! Exchanges are free with us and can be done easily in our returns portal automatically.
How long does the shipping take?
We ship our goods from our warehouses in Leipzig and Berlin. Any order placed before 4 PM is usually shipped the same day with DHL and arrives at the customer within 1-3 business days.
Where is your company located?
Alpensattel is a German company founded by a team of passionate cyclists. Their goal is to develop comfortable and stylish bike accessories that enhance your riding experience.
The headquarters of Alpensattel is located in Michelstadt in the Odenwald.
See for yourself
The padding is thicker and firmer than in my pro cycling shorts. Combined with the Alpine saddle, I can ride for hours without any issues.
Ralf
Verified purchase
Comfortable saddle, warm winter products, and excellent craftsmanship. The support responds immediately to inquiries – gladly again!
Marcel
Verified purchase
The saddle is super ergonomic and distributes pressure perfectly. No more pain or numbness – absolutely recommended!
Christoph
Verified purchase
Discovered on Instagram and honestly pleasantly surprised. Super comfortable, no pressure or pain – feels like sitting on a sofa.
Reno
Verified purchase
My wife tested countless saddles – none fit. Now finally: no pressure, no pain, just perfect! Many thanks to the team!
Manfred
Verified purchase
Better contact, lightning-fast delivery, and great support – customer satisfaction really comes first here!
Martin
Verified purchase
The Komfort 3+ saddle is truly exceptionally comfortable for me as a woman. Returns are hassle-free, and customer service responds quickly and help...
Birgit
Verified purchase